Terms and Conditions


The following terms and conditions of sale below apply to all products purchased on Gold Istra website (www.goldistra.eu).

“We”, “our”and similar expressions, refer to Gold Istra. ”You”, “your”, “purchaser” and similar expressions, refer to any buyer or potential buyer of Gold Istra products.

Please review these Terms and Conditions carefully. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you intend to purchase products from us or use our website.


The receipt of an order number or an order confirmation email does not constitute the acceptance of an order or a confirmation of an offer to sell. G-ISTRA reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may need to verify certain information prior to the acceptance of any order.

Prices and availability of products on our website are subject to change without notice. G-ISTRA reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted.

After you place an order with us, you have 12 hours to cancel it for a full refund and at no extra cost. If you cancel after more than 12 hours, we will refund the purchase price minus a cancellation fee of 10% and the full shipping and handling charges.


We reserve the right to change prices, dimensions, design and construction of products without prior notice. Our customer service representatives are available by email and phone to answer any questions concerning products offered by G-ISTRA; however, you are solely responsible for your final selection. Please choose carefully as there may be charges if you change your mind and cancel or return an order (please see under “Orders and Cancellations” and “Return Policy”)

Delivery charges and estimated times will depend on where your product is being delivered to. You must ensure correct delivery address details are provided to us. Please notify G-ISTRA in advance of difficult delivery access, including staircases, narrow passages, etc. that may restrict, delay or prevent delivery. All delivery charges will be the responsibility of the purchaser, including any additional costs incurred as the result of difficulties with access.

Delivery dates are approximate dates only. Our dedication to quality, together with factors beyond our direct control, may sometimes result in unavoidable delivery delays. We will use all reasonable endeavors to deliver your order on the estimated delivery date; however you agree that G-ISTRA is not and will not be liable for any loss or damage, however arising, if the products are not delivered by the delivery date.

Products will only be delivered if a person over 18 years and able to accept delivery is present at the delivery address at the time of delivery. In case an appropriate person is not present at the delivery address at the time of delivery, a card will be left and you are responsible for either organizing redelivery or collecting your order from the address identified on the card. Goods not collected or able to be redelivered within 10 days will incur a weekly storage charge.


You may not transfer any of your rights under these terms and conditions to any other person.

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.

G-ISTRA shall be entitled without prejudice to its other rights and remedies, to terminate or suspend the whole of or any part of any agreement between G-ISTRA and the purchaser.

These terms and conditions, and any agreement hereunder between G-ISTRA and the purchaser will be governed by and construed in accordance with the laws of the State of Slovenia (EU).